For items purchased that are still new and sealed, our policy allows for returns within a 30-day window following the delivery date. Should the reason for return be due to an oversight on our part, such as receiving an item that’s incorrect or defective, we will cover the return shipping charges.
The process of issuing a refund can generally be expected to complete within four weeks post returning the item. This timeline encapsulates the shipping period for us to get the item back (5 to 10 business days), our internal processing time for your return (3 to 5 business days), and the duration required for your bank to finalize the refund request (5 to 10 business days).
To initiate a return, please reach out to us with your order details and the specific item you’re looking to return. We will provide prompt instructions on how to proceed with sending back your order.
Shipping Information
We’re proud to offer shipping to a broad range of international locations. It’s important to note, however, that certain items may be subject to shipping restrictions, and some destinations may not be eligible for delivery.
Upon placing your order, shipping and delivery estimates will be calculated and shared with you, tailored to the availability of your selected items and your chosen shipping method. These estimates might also be available on the shipping quote page, dependent on the shipping provider selected.
It’s also worth mentioning that shipping costs for many items are determined based on weight. The weight information is accessible on each item’s detail page. In alignment with our shipping partners’ policies, weights are rounded up to the nearest full pound for the purpose of calculating shipping rates.
